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IPLUMBKC TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) govern (i) your access to and use of the website located at www.tiptopservice.com (the “Website”) and (ii) any services requested from or provided by IPLUMBKC LLC, a Missouri limited liability company (“Company,” “we,” “our,” or “us”). By accessing the Website, requesting services, or scheduling an appointment, you agree to be bound by these Terms.

  1. Website Use

You agree to use the Website solely for lawful purposes and in compliance with all applicable laws and regulations. You shall not:

(a) attempt to gain unauthorized access to any portion of the Website or its related systems;
(b) interfere with or disrupt the functionality or security of the Website; or
(c) reproduce, distribute, or exploit any Website content for commercial purposes without prior written consent.

We reserve the right, in our sole discretion, to suspend or terminate access to the Website at any time without notice.

  1. Services

Company provides residential and commercial plumbing services, including inspections, repairs, and installations (the “Services”).  Submission of a service request, whether through the Website or otherwise, does not constitute acceptance by Company. All Services are subject to availability, scheduling constraints, and Company approval.  Company reserves the right to refuse, decline, or discontinue Services at any time, including but not limited to circumstances involving unsafe conditions, code violations, or non-compliance with these Terms.  Services are offered only in areas where Company operates. We do not guarantee availability outside our designated service areas.

  1. Estimates; Scope of Work; Unforeseen Conditions

Any estimate provided by Company, whether via the Website, telephone, or otherwise, is for informational purposes only and is non-binding until confirmed following an on-site evaluation.  The scope of work is limited to that described in the final estimate or invoice approved by the customer. 

Customer acknowledges that plumbing work may reveal latent, concealed, or unforeseen conditions, including but not limited to structural deficiencies, code violations, deterioration, or inaccessible systems. Company shall not be responsible for such conditions and reserves the right to revise the scope of work and associated pricing accordingly.  Customer authorization of additional work may be obtained verbally, electronically, or in writing and shall be binding.

Customer acknowledges that any descriptions of services, pricing, promotions, or offers on the Website or in advertisements are for general informational purposes only and may vary based on actual conditions. Customer agrees not to rely solely on such materials as a guarantee of pricing or service outcomes.

  1. Scheduling; Cancellations

Customer agrees to provide accurate and complete information when scheduling Services.  Company may communicate with Customer via telephone, text message, or email for scheduling, confirmation, and service-related purposes.  Unless otherwise agreed, cancellations must be made at least twenty-four (24) hours prior to the scheduled appointment. Company reserves the right to assess a cancellation fee for late cancellations, missed appointments, or failure to provide reasonable access to the service location.

  1. Access; Site Conditions

Customer shall provide safe, unobstructed, and reasonable access to the premises and all areas necessary to perform the Services.  Customer represents that the premises are in a condition suitable for the performance of the Services.  Company shall not be responsible for delays, additional costs, or damages arising from unsafe conditions, restricted access, or pre-existing defects, including but not limited to aging or deteriorated plumbing systems.

  1. Payment Terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services.  Customer agrees to pay all amounts due for Services rendered and to provide accurate and complete billing information.  Company reserves the right to suspend or refuse future Services in the event of nonpayment. Outstanding balances may be referred to third-party collection agencies. To the fullest extent permitted by law, Customer agrees to pay all reasonable costs of collection, including attorneys’ fees and expenses, incurred by Company in connection with the enforcement of its rights.  By providing payment information, you authorize Company and its payment processors to charge the applicable fees for Services.

  1. User-Provided Content; Communications Consent

Any information, materials, or content submitted by you through the Website (“User Content”) must be accurate and lawfully provided. You represent and warrant that you have all necessary rights to submit such User Content.

By providing your contact information, you expressly consent to receive communications from Company, including calls, emails, and text messages, using automated technology or prerecorded messages, for purposes including but not limited to service-related communications, appointment reminders, follow-ups, promotions, marketing offers, and customer feedback requests, to the extent permitted by applicable law. Consent to receive marketing communications is not a condition of purchase. Message and data rates may apply. You may opt out at any time.

You agree that electronic communications, including emails, text messages, and electronic approvals, satisfy any legal requirement that such communications be in writing. You consent to the use of electronic records and signatures in connection with the Services.

  1. Call Monitoring and Recording

You acknowledge and agree that telephone calls with Company may be monitored or recorded for quality assurance, training, and marketing purposes, to the extent permitted by applicable law.

  1. Marketing Use of Content

To the extent permitted by law, you grant Company a non-exclusive, royalty-free, perpetual license to use, reproduce, and display any non-personally identifiable content, feedback, reviews, or images provided by you in connection with the Services for marketing, advertising, and promotional purposes.

  1. Photo / Jobsite Documentation

Company may take photographs or videos of the work area for documentation, quality control, and recordkeeping purposes, provided that no personally identifying information is intentionally captured.

  1. Third-Party Referral

Company is not responsible for representations made by third-party lead generators, advertising platforms, or referral services. All Services are subject solely to these Terms and any written agreement between Company and Customer.

  1. No Professional Advice Disclaimer

Information provided on the Website is for general informational purposes only and does not constitute professional advice.

  1. Privacy

Your use of the Website and Services is subject to Company’s Privacy Policy, available at https://iplumbkc.com/privacy-policy, which is incorporated herein by reference.  Company may use information collected through the Website and Services for advertising, analytics, and remarketing purposes, including through third-party platforms such as Google, Meta, and similar providers, in accordance with our Privacy Policy.

The Website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

  1. Third-Party Services

The Website may contain links to or integrations with third-party websites, platforms, or services. Company does not control and is not responsible for the content, security, or practices of any third party. Your use of such third-party services is at your own risk and subject to their respective terms and conditions.

  1. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL INFORMATION PROVIDED THEREIN ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Company does not warrant that the Website will be uninterrupted, error-free, or secure.

  1. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATA, OR LOSS OF PROFITS, ARISING OUT OF OR RELATED TO THESE TERMS, THE WEBSITE, OR THE SERVICES.

IN NO EVENT SHALL COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO ANY SERVICES EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.

  1. Dispute Resolution; Waiver of Class Action

To the fullest extent permitted by law, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration.

You agree to waive any right to participate in a class, collective, or representative action.

  1. Indemnification

You agree to indemnify, defend, and hold harmless Company and its officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your (a) use of the Website, (b) breach of these Terms, or (c) violation of applicable law.

  1. Force Majeure

Company shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to acts of God, weather events, labor disputes, supply chain disruptions, utility failures, or governmental actions.

  1. Modifications; Assignment; Entire Agreement; Severability; Waiver

Company reserves the right to modify these Terms at any time in its sole discretion. Updated Terms will be posted on the Website with a revised effective date, and your continued use of the Website or Services constitutes your acceptance of such modifications.

Company may assign or transfer these Terms, in whole or in part, without restriction. You may not assign these Terms without Company’s prior written consent.

These Terms constitute the entire agreement between you and Company with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether written or oral.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Company’s failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or of the right to enforce it at a later time.

  1. Governing Law; Venue

These Terms shall be governed by and construed in accordance with the laws of the state in which the Services are performed, without regard to conflict of law principles.  Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located within such state, and you hereby consent to the personal jurisdiction and venue of such courts.

  1. Contact Information

IPLUMBKC
Phone: 480-488-2825
Email: info@iplumbkc.com
Website: www.iplumbkc.com